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WebEx Remote Support

View and control desktops around the world over the web for instant, personalised support.

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WebEx Remote Support
Product Features

  • Up to 10 participants.
  • Works across firewalls
  • Drag-and-drop functionality for file transfers.
  • Instant support sessions.
  • Integrated video and voice conferencing.
  • Built-in online discussion capability.
  • Compatible with Windows, Mac, Linux, Unix, and Solaris.
  • Localisation for nine languages.
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Learn more about WebEx Support Center Remote Support (PDF)
Minimise costly on-site service calls by viewing and controlling remote desktops and applications online to diagnose and solve problems. All Cisco WebEx Support Center Remote Support plans include unlimited remote support sessions, integrated voice conferencing, and video conferencing.

Troubleshoot and diagnose systems around the world faster

Support customers or internal users no matter where they're located. Diagnose and solve problems in real time and improve the entire support experience.

  • Decrease time to resolution as you view and control desktops
  • Transfer files to install patches instantly with drag-and-drop ease
  • Improve customer satisfaction by solving issues more effectively
Maximise support resources during the first contact
Start an instant support session and bring in the resources you need to solve problems as quickly as possible. Reduce your support costs with first-contact resolution.
  • Chat with other support representatives during support sessions
  • Quickly bring another expert into the support session to find solutions more quickly
  • Let one agent support multiple customers with our multi-session interface
Get a better view into system issues
Observe and troubleshoot problem software and systems in real time, even if any system anywhere is behind a firewall.
  • Collect system information with a click; print and save for future reference
  • Log onto any desktop as an administrator
  • Reboot and reconnect with session continuity even in Safe Mode
Manage support requests better
WebEx Remote Support is easy on your users and your support representatives. Get real-time team visibility with the management dashboard.
  • Users can start a support session with just a click and control permission to access their systems
  • Requests are automatically routed to the next available agent
  • Agents can use the chat-phrase library for faster responses and scripted calls
Simplify support management with software as a service
Don't worry about adding more servers, upgrading software, or having yet another application to maintain. All WebEx solutions are Software-as-a-Service —software delivered as a service via the Cisco Collaboration Cloud.
  • Manage costs and pay as you go for a predictable monthly fee
  • Count on exceptional uptime with unmatched levels of fault tolerance through the Cisco Collaboration Cloud
  • Get exceptional security with third-party accreditations such as SAS-70 Type II